Wellbeing on board, electronic devices and special meals: everything you need to know to make your trip a pleasant and safe one.

SOME SUGGESTIONS ON HOW TO BEST ENJOY YOUR FLIGHT EXPERIENCE

BEFORE THE FLIGHT

If you have heart or lung problems, allergies or types of asthma, check with your doctor before you fly and ask him to fill in the Medical Information Form (MEDIF) not more than 7 days before your departure.

DURING THE FLIGHT

To prevent the minor disturbances that can be caused by variations in altitude, especially during take-off and landing, we suggest you yawn deeply, drink water and chew gum or suck on a candy. 

Drink water and avoid alcoholic beverages before and during the flight, get up at regular intervals to stretch your legs and avoid uncomfortable shoes in order to prevent deep vein thrombosis (DVT syndrome).

JET-LAG

Get a good night’s sleep before your flight to counteract the effects of jet-lag and, if your stay abroad is not more than 2 nights, try to stick to your own normal “biological clock”. If your stay is longer, lead a healthy lifestyle so that you can adapt to the local time as quickly as possible. Keep in mind that jet-lag recovery time tends to be shorter when traveling west.

LEARN ABOUT THE USE OF ELECTRONIC DEVICES DURING THE FLIGHT, IN ORDER TO AVOID INTERFERENCE WITH ON-BOARD TOOLS AND SYSTEMS.

ALLOWED DEVICES

Hearing aids, pacemakers, electronic neurostimulators, electronic watches and other low-consumption devices using micro-batteries or solar batteries are always allowed.

DEVICES ALLOWED WHILE ON THE GROUND OR AT CRUISE ALTITUDES

Unless otherwise indicated by the flight crew, the following may be used on the ground and at cruising altitude: computers and handheld devices not connected via wireless to accessories, CD/DVD/MP3 players, USB storage drives, tape or digital audio/visual recorders, analogue and digital cameras, portable electronic games and toys without remote control devices. These devices may not be switched on nor used during takeoff or landing. Audio and AV devices can be used only with a headset or earphones. All wireless devices must be switched off once you are on board the airplane and must remain so for the entire duration of the flight. 

Bottone_New The use of cell phones, smartphones and tablets is permitted only on the ground and when the doors of the aircraft are open; when the doors of the aircraft are closed the use of these devices is permitted, exclusively, in "in-flight" mode. It is possible to re-activate the devices once landed or after specific notice of the on-board crew or once the aircraft doors have  been opened.

NEVER ALLOWED

The following devices may never be used during any phase - on the ground, takeoff, cruising or landing - of the flight: printers, scanners, PC and handheld computer wireless connections and connected devices, CD/DVD and minidisk recorders or burners, AM or FM radios, TVs and screens with cathode ray tubes, electronic games connected by wireless, devices with remote controls, two-way communication devices (i.e. walkie-talkies, CB radios, beepers, etc.), telemetry devices or any other device that intentionally emits radio frequency signals. For more information, please contact the Customer Center.

CHOOSE AND BOOK YOUR SPECIAL MEAL ONLINE WHILE BOOKING OR CONTACT THE CUSTOMER CENTER, AT LEAST 24 HOURS BEFORE DEPARTURE.

By contacting our Customer Center, the service is available: 

  • On medium-haul flights: in Ottima –Business Class and on flights of over 3 hours in Classica – Economy Class
  • On long-haul flights in all travel classes.

TYPES OF MEALS

Special meals are divided into three categories, and for each one of these you can ask for specific types of dishes to meet your special needs: 

PEANUT ALLERGIES

If you suffer from a peanut allergy, you can request a meal that does not contain any traces of peanuts.


We aim to offer a service in line with your dietary requirements. In any case, in view of the complex production and loading process, we cannot guarantee that meals are completely free of traces of allergens. Please inform us of any food intolerances and the cabin crew will be happy to give you documentation about the allergens present in our meals.

STAY CONNECTED

Alitalia's commitment to refreshing the services available to you is continuing, to guarantee you an even more exclusive experience on board our aircraft.

Alitalia's new offer aims to reposition the company as a leader in high-quality services and to represent the best of Italy to the world, without forgetting technical innovation, as a further gesture to our on-board guests: In 2016, our entire long-haul fleet (Airbus A330 and Boeing B-777) will be fitted with satellite antennae capable of picking up signals from geostationary satellites. This means that you can stay connected even during your flight, making phone calls, sending texts, keeping in touch with friends on your favorite social networks, answering emails or simply reading the latest news.

All this while flying over oceans, at 20,000 feet above the clouds — it's simple!

ALL OF THE OPTIONS AVAILABLE ON BOARD

"Log in to Alitalia's Wi-Fi network"

As soon as you are permitted to connect your device (laptop, tablet or smartphone), when the browser starts you will be taken straight to the Alitalia Wi-Fi portal homepage, where you can purchase a package or use a voucher, if you have one, to connect to the Internet.

The following packages are available:

1 hour/24 MB: €9.60
3 hours/60 MB: €21.00

Note: Deactivate backups and automatic software updates to avoid them reducing the data that you have bought.

"Make phone calls, send texts and surf the web with international roaming":

When you are allowed to connect your device, it will automatically pick up the signal and connect to the network: then, you will be able to make phone calls, send texts and emails, browse the Internet and post on social media.

The availability of services and international roaming tariffs applied depends on the agreement between your operator and the supplier of the inflight roaming service (AeroMobile).