Payment Methods, Service Charges and Refunds

To purchase your tickets on our website, choose one of the following payment methods:

- Credit card (MasterCard, Visa).


You can finalize the ticket purchase in one of the Alitalia ticket offices shown during the reservation procedure within 72 hours from the date of the online reservation. 


A service charge applies* to ticket purchases, at the following variable amount: 

Web purchase
The service is free of charge.

- Call center purchase 
EUR 7.5 per ticket purchased at the time of booking 
EUR 20 per ticket purchased after booking 

Purchase from ticket desks managed by Alitalia   
EGP 100 per national ticket
EGP 150 per Economy class ticket and EGP 250 per Business class ticket for all destinations

MilleMiglia award ticket
The service charge only applies to call center purchases, if it is also possible to purchase the ticket from The service charge is not applicable if the award ticket can only be purchased through the call center (e.g. date change/itinerary change/award upgrade). 

* The service charge is not applicable in the following cases: 
- Passengers under 2 years old 
- territorial continuity rates.