For faster browsing, we recommend that you upgrade your browser
Select country and language
Still not registered?
Enter MilleMiglia code and PIN and login
|Fly With Us||At the airport||TRAVEL CLASSES||Digital Services||ADDITIONAL SERVICES||From/To the airport||News and Features||Ready for takeoff?|
Door to Door Baggage
Do you like to travel light?
With Door to Door Baggage we'll bring your bags to your destination and deliver them when you want.
The service is managed by Bag Express on the UPS network and is available up to 24 hours before the baggage collection date, for all Alitalia passengers on:
- Domestic flights (available seven days a week)
- Flights within Europe departing from or arriving in Italy (available Monday through Friday)
- Purchase online or call Bag Express
- From Italy 199 418 428*
- From other countries +39 081 19706711
Make sure that there is always someone at the address provided for pickup and delivery, between 9:00am and 6:00pm. Always provide the telephone number of the person who will pick up the baggage for you.
|Bag Size||SHIPPING WITHIN ITALY||SHIPPING TO EUROPE|
|M - Standard (from 0 to 22 kg)||EUR 27.50||EUR 45.80|
|L - Oversized (from 23 to 44 kg)||EUR 54.10||EUR 64.20|
|XL - Extra (from 45 to 70 kg)||EUR 80.60||EUR 82.50|
|G - Golf bag (max. 44 kg)||EUR 54.10||EUR 64.20|
|S - Skis or snowboard (max. 2 m)||EUR 54.10||EUR 64.20|
|SL - Skis + L baggage||EUR 104.50||EUR 118.20|
Supplement for delivery in Italy on Saturdays and Sundays: EUR 30 for every 4 items of baggage.
All prices include:
- Baggage pickup and delivery
- Baggage traceability online or through our Call Center
- Text message upon delivery
You can trace your baggage at any time using Bagexpress.it or by calling the Bag Express Customer Service at 199 418 428* from Italy and +39 081 19706711 from abroad (Monday–Friday 9:00am–7:30pm). Each item of baggage is insured for EUR 500. Insurance coverage may be increased up to a maximum of EUR 1,300 with documentation of the baggage contents. Lastly, a text message will confirm that your baggage has been delivered to its destination.
* All call expenses are to be paid by the customer. Phone call rate from landline, excluding VAT, from EUR 0.0465 to EUR 0.1188.
Phone call fee from cell phones, not including VAT: TIM (EUR 0.13/call setup fee and EUR 0.41/min); Vodafone (EUR 0.10/call setup fee and EUR 0.34/min); Wind (EUR 0.10/call setup fee and EUR 0.35/min); H3G (EUR 0.15/call setup fee and EUR 0.30/min).
From Italy: 89 20 10