Payment Methods, Service Charges and Refunds

To purchase your tickets on our website, choose one of the following payment methods:

- Credit card (American Express, MasterCard, Visa).

A service charge applies* to ticket purchases, at the following variable amount: 

Web purchase
The service is free of charge.

- Call center purchase  

20CAD per ticket purchased after booking (not for MilleMiglia members). 

Purchase from ticket desks managed by Alitalia   
CAD 15 per national ticket 
CAD 40 per international ticket within the Schengen Area and Switzerland
CAD 55 per ticket for all other destinations 

MilleMiglia award ticket
The service charge only applies to call center purchases, if it is also possible to purchase the ticket from The service charge is not applicable if the award ticket can only be purchased through the call center (e.g. date change/itinerary change/award upgrade). 

* The service charge is not applicable in the following cases: 
- Passengers under 2 years old 
- territorial continuity rates.