Simplicity and maximum security for your Alitalia online shopping experience: choose your preferred payment method and buy products and services from the comfort of your own computer

American Express, MasterCard, Visa: you can use any of these major credit cards to book tickets on the Alitalia website with the security of your purchases guaranteed.


To make sure your purchase is 100% protected you must enter your credit card's security code, which you will find: 

  • For American Express cards (four digits), on the back above the credit card number 
  • For Visa or MasterCard cards, (3 digits) on the signature strip on the back of the card

Please note: if you are not the owner of the credit card used to purchase your ticket, you must bring to the airport a photocopy of the card used.

To ensure the security of your payments, many banks require the use of the 3D Secure protocol, a fraud protection system used for Visa (Verified by Visa) and MasterCard (MasterCard SecureCode). You can activate the service completely free of charge on the website of your bank or credit card, by setting a password for your personal information.
Once activated, when you make an online purchase, you will be prompted to enter the password chosen to establish the cardholder's identity.

For more information, contact the bank that issued your Visa or MasterCard.

Do you often buy online? Reduce the risks associated to online payments with Sofort and find out how secure is paying on the Internet.

SOFORT überweisung/banking is the direct payment method of SOFORT AG. SOFORT überweisung/banking allows you to directly and automatically trigger a credit transfer during your online purchase with your online banking information.

Visit  the Sofort website for more details.

For refunds of tickets purchase using Sofort, you can send a mail to specifying:

  • Ticket number
  • PNR (booking code)
  • IBAN
  • Name of the account holder

Buy on Alitalia website and charge your payment directly on your PayPal account.

If you already have a PayPal account, follow the instructions below to purchase your ticket:

  1. Once you have selected your flights, select “PayPal” from the payment options.
  2. The system will automatically and securely connect you to PayPal.
  3. Type in your PayPal access credentials (email address and password) and after having carefully checked the transaction summary, confirm your purchase. 
  4. Once PayPal authorizes payment, the transaction will be finalized and you will return to the Alitalia website's confirmation page. 
  5. When the transaction is complete, you will receive two emails: one from Alitalia confirming the ticket(s) purchased* and the other from PayPal confirming the debit.

If you do not have a PayPal account, you can open one online at or

* for refunds of tickets purchase using Paypal, you can send a mail to specifying:
  • Ticket number 
  • PNR (booking code) 
The amount refunded will be calculated based on the applicable fare rules and will be credited to your account within 30 days.